FAQ

That depends on what you want to do with it!

LARGE TOTE: the large, yet light, tote is the perfect bag for travel, shopping, and moms who not only need to carry their own stuff but also the kids' toys, jackets, snacks, etc.

But it makes a great bag for singles too! Use it as carry-on luggage for your weekend getaway. In goes everything. And we mean everything! Even though it's large, it's still cabin approved, as long as you haven't gone over the weight limit!

MEDIUM TOTE: the medium size is perfect for day-to-day use. Ideal for work, the gym, and going on holiday. It's also perfect for the beach, throw in a towel for yourself and for one other person.

The medium size also works really well as hand luggage, especially if you have already checked in a suitcase. It's also great for roadtrips, as it fits well down by your feet (assuming you're a passenger!) if the boot of the car is already full. Throw in a change of clothes and a few munchies for when you get hungry on the road!

SMALL TOTE BAG: you can think of the small size tote as a large handbag. It easily fits your laptop with a pair of heels and a few bananas. So it can hold more than you think! Also ideal for going to work, going into town, or enjoying dinner on a nice terrace!

Still having doubts?

Check out our What Size? video and don't hesitate to contact us via the chat on our website.

No, we used to. But now we only sell our bags via our online web shop.

Our large tote bag can carry up to 10kg (22lbs). That's the equivalent of 2 bowling balls, or 7 bottles of wine. You choose. :)

Yes, definitely! All our tote bags work super well as hand luggage. They are cabin friendly and allowed on board because they are soft and can be made to fit under your chair or in the overhead luggage compartment.

But keep an eye on the weight! Every airline has its own carry-on limits, usually around 10kg (22lbs). Which also happens to be the max weight our large totes can carry.

No, please don't throw our bags in washing machine. That can cause the special coating or the prints to fade or come off. It's best to gently wash your bag by hand with cold water. (No, the 'hand-wash' cycle on your machine doesn't count. Nice try!)

We cannot guarantee next-day delivery, but we try! The earlier in the day (M-F) we get your order, the better the chances are we can get your bag to the courier the same day. We can't control what the couriers do from that point on, but very often they deliver to our customers within 24 hours. You will get a tracking number right away so you can follow your bag's progress.

First try to make the payment again with the same card or method or try a different card or method (iDeal, PayPal, Credit card, Mastercard, or Giropay).

If the problem persists, go ahead and contact us and we can help you troubleshoot. Just keep in mind that payments must be done via the web shop, we don't accept bank transfers.

We accept iDeal, PayPal, Credit card, Mastercard and Giropay.

All payments made on alltimefavourites.com are secured.

Because our orders go out so fast, it is almost impossible to change or cancel them. If you change your mind immediately after purchase, try contacting us during office hours and we'll try to help you. If the order has already gone out, then you can wait for the item and immediately make a return.

No, once you have made your purchase, any past, existing or new discount codes cannot be applied. Sorry about that!

If you made a mistake on your delivery address, please contact us as soon as possible via our chat on the website.

If the item has already shipped, there is nothing we can do about it. But some couriers call you or send a failed delivery notice, giving you an opportunity to correct the error and try again.

If your order went through correctly, you will always automatically receive an order confirmation email from us right away.

If you did not receive one, check your spam email box.

Also keep an eye out for a shipping confirmation with a tracking code. Once you get that, it's a good sign that your order went through okay.

In the mean time, check your bank statement to see if you have a charge from us. If not, the order did not go through and you should probably just try again.

Any other scenario, of course contact us.

You can buy a digital ATF gift card on our web site. Just go to the menu and click on GIFT CARD.

We'll send your digital gift card to your email immediately after you order it. Check your spam folder if you do not see it.

You can only enter one discount code or one gift card per order. In other words, discounts, promotions, and gift cards are not accumulative.

Need more help with this? Contact us via the chat on our website.

We charge our customers for shipping. Shipping costs for home delivery are €5.95 within the Netherlands, but will vary by country.

Want to know why we charge for shipping? Learn more.

In most cases, the package really has been delivered. First, check with reception if you had it sent to work, or ask the other people in your house or your neighbors.

No luck? Then contact the delivery or courier service. They often know exactly where and when a package has been delivered, and sometimes even have a photo of the drop-off location.

Still no luck after all that? Then contact us via the chat on our website (but make sure you've done all that other stuff first!)

You can return you order within 14 days of purchase. Make your return request here.

IMPORTANT

Always save your return tracking code, without it we can't do anything about items that get lost during the return process.

REMEMBER

The return item must be visibly unused and undamaged, with all labels still attached, and with the original plastic packaging with the corresponding barcode on it.

Sale items can be returned; you will receive store credits instead (see Shipping & Returns).

Returns are processed within a few days, but during busier periods this can take a little longer. We strive to process all returns within 14 days.

We will repay the full amount of your order via the same payment method you used to place your order. In the case of sale items, or if you choose to receive store credits, the amount will be issued as store credits instead. You will be notified by email.

Return shipping costs are not reimbursed. If we end up having to send a new item to you, we will cover that cost.

Any doubts? Contact us.

Want to make a return? Click here.

No, unfortunately we cannot exchange items.

But, if the bag you bought has not been used and you have the original tags and original packaging (with the corresponding bar code), you can return it to us and place a new order for the bag you want.

First check if your bag is still covered by our 6-month warranty (1-year for zippers). Then contact us via the chat on our website and report your defect as extensively as possible. State your order number and send us photos.

If covered by the warranty, we will repair or replace the bag free of charge.

Please see our Warranty page.

Once a year, we host our big Final Favourites (FF) Sale, with discounts of up to 50%. The sale starts on January 1 at 12:00 PM and ends on January 31 at 11:59 PM. During this period, you can shop the final items from selected collections at major discounts. This annual sale allows us to clear out our warehouse and make room for the new collections.

When purchasing an item from the Final Favourites sale, it’s important to note that we do not offer a warranty on these heavily discounted items. Sale items can be returned, but you will receive store credits instead.

By purchasing items from the Final Favourites sale, you agree to these terms.

Mark your calendar — you don’t want to miss this one.

We love user reviews! Our fans are usually even better than us at helping others choose the right material or size for a bag. And as long as they are useful, we share negative reviews too.

We're super proud that our reviews come from real customers. That's why we don't sponsor reviews or pay people to say what we want.

To leave a review:

1. Go to the web shop

2. Go to any of our products that you bought and click on it

3. Scroll all the way down and there you will find the review form that you can fill in.

We can't wait to hear from you!

If your question isn't in our FAQ, or you still have any doubts, please contact us via our chat on the website.